In today's episode, I had the pleasure of sitting down with Ron Kaufman, world’s no.1 customer experience guru six times in a row.

We delved into Ron's rich insights on service, leadership, and the art of creating value. From his experiences in Singapore to global observations, Ron emphasized the pivotal role of both service providers and customers in elevating the overall service experience.

Join us for a conversation that sheds light on service leadership, the dynamics of creating value, and the profound impact it has on individuals and communities. Discover firsthand perspectives on shaping the future of service and customer experience.

🌏 Follow YanaTV for authentic conversations with impactful and conscious people of Asia 👉 https://youtube.com/@yanatvsg

IN THIS EPISODE

(00:00 ) Introducing Ron Kaufman: World’s no.1 customer experience guru

(00:57 ) Ron's Background and Early Years: Growing up in Connecticut to studying in Europe

(03:24 )  Moving to Singapore and Lessons Learned: Focus on being valuable to survive and thrive

(07:04 ) Service Leadership and Leading Indicators: Leaders need to ensure service improvement

(11:51 ) Being a Better Customer to Get Better Service

(14:11 ) How did Ron get into the Service Industry: A story from grandma’s kindergarten

(16:08 ) The Difference Between Okay Service and Great Service: Going that extra mile 

(19:33 ) Bringing Service Leadership into Parenting

(21:12 ) Future of Service and Building a Community for Diverse Gatherings

(22:56 ) Closing Remarks

___________

OUR HOST, YANA FRY

Hi People!! I'm Yana. I have been interviewing thought leaders and changemakers since 2015. This channel brings to you the most interesting, conscious and impactful people of Asia. I have heart-to-heart conversations with them and ask deep and direct questions about their life, career, relationships and way of living. Enjoy!

I am also the founder and CEO of Awaken Human, where I help leaders worldwide to realise their highest potential and maximise their impact. I have been studying and teaching human potential, consciousness and wellness since I was 8 years old and my clients and students come from 30+ countries.

In addition to anchoring Yana TV, I am hosting Timeless Teachings Podcast, ranked among top podcasts in Singapore in Spirituality.

Let’s Connect!

LinkedIn: https://www.linkedin.com/in/yanafry 

Instagram: https://www.instagram.com/yanafry 

Bookings and Collaborations: connect@yanafry.com 

~ YanaTV is a Singapore’s leading independent talk show that amplifies the voices of impactful and conscious people of Asia.

To listen to Timeless Teachings Podcast, visit this link:  https://linktr.ee/timelessteachings 

___________

OUR GUEST, RON KAUFMAN

To connect with Ron, visit: https://www.linkedin.com/in/ronkaufman/